1. Shipping Areas

We currently ship to:

• European countries

2. Shipping Costs

• European Union: €16

Shipping costs are calculated at checkout.

3. Delivery Times

Estimated delivery times:

• EU: 2–5 business days

Delivery times may vary due to holidays, or courier delays.

4. Cold Chain & Product Integrity

All temperature-sensitive products are shipped following strict cold-chain protocols to ensure product quality and safety.

5. Order Tracking

Once shipped, you can ask for an order tracking number.

6. Returns & Refunds

Due to the medical and injectable nature of our products:

• Returns are not accepted once products have been shipped.

• Refunds are issued only in cases of confirmed shipping errors or damaged goods upon arrival.

Any issue must be reported within 24 hours of delivery with photographic evidence.

7. Failed Deliveries

If delivery fails due to incorrect address or recipient unavailability, additional shipping costs may apply.